General Policy
At Dank To Your Door, customer satisfaction and compliance are our priorities. Because we sell consumable hemp-derived products, all sales are generally considered final. We maintain strict quality control and compliance standards to ensure that every order leaving our facility meets the highest expectations. Please review the information below to understand when returns or refunds may be accepted.
Return Eligibility
We accept returns only for items that are unopened, unused, and in their original packaging within 14 days of delivery. Opened or tampered products, or products that have left their sealed condition, are not eligible for return due to safety and compliance regulations. To begin a return, please contact our support team at support@danktoyourdoor.com with your order number, reason for return, and supporting photos if applicable. Unauthorized returns will not be accepted.
Defective or Incorrect Items
If you receive an incorrect item or your order arrives damaged, notify us within 72 hours of delivery with photo evidence. We will review the claim and, if approved, provide a replacement or refund. Replacements are processed promptly once verification is complete. We may ask that the defective item be returned before a replacement or refund is issued.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. Shipping costs are non-refundable. If you paid by credit card, please allow your card provider additional time to post the refund to your account. Refunds will not be issued for delays caused by shipping carriers, failed delivery attempts, or orders returned due to incorrect addresses provided by the customer.
Cancellations
Orders may be canceled before they are processed for shipment. Once an order has been packaged or shipped, it can no longer be canceled. If you need to modify or cancel an order, contact us immediately at support@danktoyourdoor.com. We cannot guarantee cancellation requests will be processed in time once fulfillment begins.
Shipping Issues
We are not responsible for packages lost or delayed by the shipping carrier after they have been transferred to them. In such cases, please contact the carrier directly using your tracking number. We will, however, assist in filing claims where possible. If an order is returned to sender due to an incorrect or incomplete address, reshipping fees may apply.
Chargebacks and Disputes
We aim to resolve all issues directly and quickly. Filing a chargeback before contacting our support team may result in account suspension. Chargebacks initiated for valid deliveries, user errors, or policy-excluded reasons may be disputed with documentation, including proof of delivery and correspondence. We encourage customers to reach out to us first to resolve any concerns.
Compliance Notice
Due to federal and state regulations regarding hemp-derived THCa products, all returns and refunds are handled in accordance with applicable law. We cannot accept returns or exchanges for products confiscated, delayed, or refused by customs or local authorities in restricted states.
Contact Us
For any questions regarding returns, refunds, or product issues, contact us at:
support@danktoyourdoor.com